Shipping policy

 

Shipping Policy

Effective date: June 2026 | Last updated: June 2026

Thank you for purchasing from Dean Turner Art. Every canvas is individually inspected, carefully packed, and dispatched with pride from our team. This page outlines everything you need to know about how we ship, how long it takes, and what to do if something goes wrong.

Free Worldwide Shipping

Dean Turner Art offers free shipping on all orders to all destinations worldwide. There are no hidden shipping charges — the price you see is the price you pay at checkout.

Dispatch & Estimated Delivery Times

Orders are dispatched within 1-2 business days of payment being confirmed. Estimated delivery times below are from the date of dispatch.

Australia

  • Ships from: Gold Coast, Queensland, Australia
  • Carrier: Insured, tracked courier
  • Estimated delivery: 3–5 business days after dispatch
  • Tracking: Tracking number provided by email when dispatched
  • Same-day notification: You will receive a text message on the day of delivery

United States

  • Ships from: Denver, Colorado, USA (local fulfilment partner)
  • Carrier: Insured, tracked courier
  • Estimated delivery: 7–14 business days after dispatch
  • Tracking: Tracking number provided by email when dispatched

International (All Other Countries)

  • Ships from: Gold Coast, Australia or Denver, USA — depending on your location
  • Carrier: Insured international courier (tracked)
  • Estimated delivery: 2–4 weeks after dispatch
  • Tracking: Tracking number provided by email when dispatched
  • Customs & duties: Import duties, taxes, or customs fees may be charged by your country's customs authority upon arrival. These charges are not included in our product price and are the responsibility of the buyer. Please check with your local customs office for applicable rates before ordering.

⚠️ Important: Our shipping carriers cannot deliver to P.O. Box addresses. Please provide a full street address at checkout. If a P.O. Box address is provided, we will contact you to arrange an alternative delivery address before dispatch.

How We Pack Your Order

Every Dean Turner Art canvas is packaged to the highest standard to ensure it arrives in perfect condition:

  • Each canvas is wrapped in protective bubble wrap
  • Packaged in a reinforced, double-walled cardboard box purpose-built for artwork
  • Clearly marked 'Fragile' and 'Do Not Bend' on all sides
  • All shipments are fully insured for the full purchase value

Tracking Your Order

  • You will receive a confirmation email when your order is placed
  • You will receive a second email with your tracking number when your order is dispatched
  • You will receive a text message notification on the day of delivery (Australian orders)
  • If your courier leaves your package in a safe location when no one is home, you will be notified
  • Tracking updates can be requested at any time by contacting us via email or phone

Authority to Leave

If no one is home at the time of delivery, our couriers have authority to leave your package in a safe and secure location at the delivery address. You will be notified by the courier if this occurs. If you do not wish for your package to be left unattended, please include a note at checkout or contact us before dispatch.

Damaged Deliveries

While we pack every order to the highest standard, damage during transit can occasionally occur. If your order arrives damaged:

  • Do not discard the packaging — retain the box and all materials
  • Take clear photographs of the damaged packaging and the damaged canvas
  • Email the photos to contact@deanturnerart.com within 48 hours of delivery
  • We will assess the damage and arrange a replacement at no cost to you

Our primary goal is to get your artwork to you safely so you can enjoy it. We will always make it right.

Missing or Lost Orders

All orders are tracked and fully insured. If your tracking shows no movement for more than 5 business days, or if your estimated delivery window has passed without delivery, please contact us immediately and we will:

  • Investigate with the carrier on your behalf
  • Provide a full replacement if your order is confirmed lost in transit
  • Keep you updated throughout the process

Shipping Enquiries

For any questions about your order, shipping status, or delivery, please contact Dean or Mary directly:

  • Email: contact@deanturnerart.com
  • Phone / SMS: +61 410 555 841
  • Hours: Monday to Friday, 9am–5pm AEST
  • Response time: We aim to respond to all enquiries within 24 hours on business days

Returns & Refunds

For information about our returns and refund policy, please visit our Returns & Refund Policy page. If for any reason you are not satisfied with your purchase, please contact us and we will do what is required to make it right.

Dean Turner Art | Gold Coast, Queensland, Australia | deanturnerart.com | contact@deanturnerart.com | +61 410 555 841