REFUND & RETURNS POLICY — DEAN TURNER ART

Effective date: June 2026  |  Last updated: June 2026

At Dean Turner Art, we are committed to delivering artwork you will love. Every canvas is hand-inspected before dispatch and packed to the highest standard. If for any reason you are not satisfied with your purchase, this policy explains your options and how to get in touch with us.

Policy Summary at a Glance

Refund & Return Window

To be eligible for a refund or return, your request must be submitted within 30 days of your original purchase date. After 30 days, we are unable to offer a refund or exchange unless the item arrives damaged or faulty — in which case please contact us regardless of timing and we will do our best to assist.

Damaged or Faulty Items

If your canvas arrives damaged in transit or has a manufacturing fault, we will resolve this at no cost to you. This is our highest priority and we take every damaged delivery seriously.

What to do if your order arrives damaged:

• Do not discard the packaging — retain the box and all packing materials

• Take clear photographs of the damaged outer packaging and the damaged canvas

• Email the photographs to contact@deanturnerart.com within 48 hours of delivery

• Include your order number and a brief description of the damage

Your options for damaged items:

Once we have reviewed the photographs, you may choose from the following:

You do not need to return the damaged canvas. We will manage the insurance claim with our carrier directly.

Change of Mind Returns

We understand that purchasing art online is a significant decision. If you have received your canvas in perfect condition but would like to return it for reasons other than damage or fault, please contact us within 30 days of your purchase date and we will assess your situation individually.

Change of mind returns are assessed case by case by Dean or Mary. We will always try to find a solution that works for you. Outcomes may include a full refund, partial refund, exchange, or store credit depending on the circumstances.

Conditions for change of mind returns:

• Request must be submitted within 30 days of purchase date

• You must contact us before sending the item back — do not return without prior approval

• The canvas must be in its original condition, uninstalled, and in original packaging where possible

• Return shipping costs are the responsibility of the customer

• We recommend using a trackable, insured shipping service for all returns

Exchanges

We accept exchanges within 30 days of your purchase date. If you would like to swap your canvas for a different artwork from our collection, please contact us and we will arrange this where stock is available.

Exchange conditions:

• Request must be made within 30 days of purchase date

• Contact us before returning — do not send items back without prior approval

• The original canvas must be returned in its original condition

• Return shipping costs are the customer's responsibility

• If the replacement artwork is a different price, the difference will be charged or refunded accordingly

Refund Process & Timing

How refunds are processed:

Return Shipping Costs

For all returns (except damaged or faulty items), return shipping costs are the responsibility of the customer. We recommend the following when returning items:

• Use a trackable shipping service — we cannot be responsible for items lost in return transit

• Consider purchasing shipping insurance for the full value of the canvas

• Keep your proof of postage until your refund has been confirmed

• Do not send returns to our home address without prior approval — we will provide the correct return address when your return is approved

Return shipping costs are non-refundable. If a refund is approved, the return shipping cost you paid will not be included in your refund amount.

International Orders

For international orders (outside Australia and the United States), returns are assessed on a case by case basis due to the complexity and cost of international return shipping. In many cases, rather than requiring a physical return, we will offer:

• A full or partial refund without requiring the item to be returned

• A replacement canvas shipped at no cost for damaged or faulty items

• A resolution that avoids the cost and risk of international return shipping

Please contact us at contact@deanturnerart.com before attempting to return any international order. Do not return items internationally without prior written approval from us.

Please note: Any customs duties, taxes, or import fees paid when your order arrived are not refundable by Dean Turner Art. These are charged by your country's customs authority and are outside our control.

Items & Situations Not Eligible for Refund

• Requests made more than 30 days after the purchase date (unless item is damaged — contact us regardless)

• Items that have been installed, hung, or altered in any way

• Damage caused after delivery (e.g. accidental damage in the home)

• Items returned without prior approval

• Return shipping costs

• Customs, duties, or import taxes paid by the customer

How to Contact Us

To request a refund, exchange, or return, or if you have any questions about this policy, please contact Dean or Mary directly:

We stand behind every canvas Dean produces. If something isn't right, we will always work to find a solution. Please do not hesitate to reach out — we would far rather hear from you than have you walk away unhappy.

Shipping Policy

For information about how we ship, delivery timeframes, and what to do if your order arrives damaged, please see our Shipping Policy: deanturnerart.com/policies/shipping

Dean Turner Art  |  Gold Coast, Queensland, Australia  |  deanturnerart.com  |  info@deanturnerart.com  |  +61 410 555 841